At the heart of what we do, our service delivery colleagues provide all our vital services to our customers.
If you decide to join us you will be part of the Operational Delivery profession.
Learn more about how you can help us make a difference.
DWP are responsible for welfare, pensions and child maintenance policy.
As the UK’s biggest public service department we are proud to be responsible for administering the State
Pension and a range of working age, disability and ill health benefits to around 20 million claimants and
customers.
Explore the roles we have on offer and how to apply.
Depending on the role you apply for and your level of experience, you could be leading teams or dealing with
complex operational issues, working in one of our Job Centres helping move people into work, dealing with
allowances or benefits in one of our service centres or providing support to our customers and colleagues,
as well as many other opportunities to work on the front line across our services. This includes Universal
Credit, Child Maintenance Service, Disability Services, Retirement Services and Counter Fraud Compliance and
Debt (CFCD).
We are regularly recruiting within our Operational Delivery Profession and live vacancies can be found
within the Vacancies tab for the grade you are interested in.
More details on the specific role you are applying for can be found by choosing an option from 'The Roles'
menu at the top of the page.
There are lots of great benefits to working for a large Civil Service employer and as well as the
information you can read about
here
which covers in detail Work-life balance, Health and Wellbeing, Discounts, The Pension Scheme and
Career and Personal Development, you can also watch our
Employee Benefits Video.
Some highlights are:
When you start with DWP you will receive a competitive monthly salary, which is reviewed
annually. Each grade has its own pay scale:
For the AO role the salary range is from £27,866 to £29,722
For the EO role the salary range is from £32,137 to £37,016
For the HEO role the salary range is from £38,772 to £45,065
What you receive will depend on the location you work in.
We also offer salary advances to help with your budget.
Financial Wellbeing
In addition to your basic salary, you may receive reward and recognition awards for individual
or team contribution to the Department's work.
You can also donate to charity by making deductions directly from your monthly salary.
Deductions are made on a tax free basis.
DWP employees have access to a payroll savings scheme to put money aside into a monthly
savings account to use when needed.
As well as employee benefits discounts scheme offering discounts to suit your lifestyle and
save you money on a wide range of products and events. For example: Food and Drink, Travel
Leisure & Entertainment and Health and Fitness.
With Interest-free loans allowing you to spread the cost of an annual travel season ticket or
a new bicycle.
A
Civil Service Pension
with an average employer contribution of over 28%. The scheme is a Defined Benefit Pension
Scheme worked out on a Career Average basis.
At DWP we believe in supporting your mental, physical health empowering you to be the best you
can be positive and confident when coping with life’s challenges.
We have a number of support tools and programs which include:
Access to 24 hour a day Employee Assistance Programme – get free advice from specialists
regarding bereavement support, critical incident, legal or financial advice as well as
telephone counselling should you or your spouse or dependants, who meet eligibility
requirements, need it.
Access to the DWP Occupational Health Service Physiotherapy Helpline for any pre-existing or
new injury or condition from day 1.
Free full eye and eyesight test and a voucher towards the cost of glasses where frequent
computer use is required to complete your role.
A network of Mental Health First Aiders.
The use of onsite facilities including parking, fitness centres and staff canteens (where
applicable).
Our Health and Social Security Recreational Association (HASSRA) is a nationwide sports and
leisure organisation that provides the opportunity for DWP employees to take part in a range
of sporting, recreational and cultural activities.
As a civil servant, you’ll be eligible to join the
Civil Service Sports Council
with access to thousands of exclusive discounts and savings, including free, unlimited,
year-round family entry to places like Cadw and English Heritage, Historic Scotland, and Kew
Gardens."
Our Community 10,000 scheme aims to support staff with opportunities to volunteer for
charities
Family Friendly
In DWP we understand the importance of family life and offer support for every part of this
whether that’s leading edge parental leave offerings if you’re expecting an addition to your
family, support for parents and carers, and fertility-related support, including:
Full pay maternity, adoption, or shared parental leave after a qualifying period.
Followed by the opportunity of a further 13 weeks at statutory pay and a further 13 weeks
unpaid.
Maternity and adoption support leave (also known as paternity leave) of 2 weeks at full pay.
Working Flexibility
We want everyone to work at their best and achieve a good work/ life balance. To support this:
Employees receive at least 23 days annual leave on entry, increasing on a sliding scale to 30
days after 10 years' service.
This is addition to 9 public/bank holidays.
Flexible working patterns are available for consideration within business requirements
Access to Flexible Working Schemes enabling you to vary your working day whilst meeting
business needs.
Being able to bring your whole self to work is important to DWP. Together with our various
employee networks, we strive to understand where we can best support our people. Our Wellbeing
& Social groups are open to all colleagues. Generally devised and run by staff they cover a
varied range of interests including diversity and Inclusion, faith and belief, caring, health,
parenting, and many more. With over 100 to choose from there is something for everyone. Here
is just a small selection…
DWP Menopause network - a channel for colleagues to share experiences, information and peer
support while going through the various stages of menopause.
Working through Cancer network - run by volunteers with lived experience, they support
individuals, carers and line managers who are experiencing or supporting someone going
through a cancer journey.
THRIVE – a colleague led network dedicated to improving support for colleagues with
Disabilities and Long-term Limiting Health conditions and those who work with, manage and/or
care for them.
DWP Pride - aims to help create a department that is fully inclusive for LGBT+ colleagues
and the LGBT+ people we support.
DWP National Race Network – Membership is open to colleagues from all races and ethnic
backgrounds. They aim to act as a catalyst for good conversation, interesting information
and great debate.
Carers in DWP – supporting staff who also have caring responsibilities.
DWP Armed Forces Veteran's group - provide help, support, comradery and identity to veterans
that work in the Department.
Digital Skills and Confidence Group - a community to answer your digital questions and help
staff build new digital skills.
Some of the groups are just for fun, there's even a group for Harry Potter fans!!
Learning and Development
DWP is committed to enabling all its employees to develop to their maximum potential.
There are a number of talent programmes and development schemes available such as our Summer
School and Apprenticeships. In addition, the department supports internal and cross government
promotion and lateral move opportunities on both a permanent and temporary basis.
On offer are a range of different apprenticeship programmes to suit all grades and job roles
in addition to some of the compulsory qualifications which would be outlined in the advert.
Technical and professional learning is available through Civil Service Learning and DWP
Learning and Development which encourages self-learning in your own time. DWP allow every
employee to dedicate up to 5 days per annum to support your personal development and learning
plans.
The Operational Delivery Profession (ODP) is the largest profession within the Civil Service.
Over 200,000 Civil Servants work in Operational Delivery to make sure that the public get the
services and protection they need. The ODP is passionate about supporting people to reach
their full potential. The career tools available can help us to think about your future career
paths and to plan for our future as an operational delivery professional. More information on
the Operational Delivery Profession can be found here
Operational Delivery Profession - GOV.UK (www.gov.uk) .
As a continuously learning organisation, DWP offers a tailored learning and development
programme to help further build your knowledge and skills to deliver the support and help
needed to our customers.
The learning programme covers a wide range of technical and skills based topics from the
basics of Universal Credit, through to coaching skills and effective decision making. We want
to ensure we offer fulfilling, rewarding careers that attract and retain motivated people.
We also offer up to 5 days paid leave for volunteering thorough DWP’s Community 10,000 scheme
What you can expect from DWP
Our aim is to create an environment where everyone feels supported to be their best. DWP strives to be
a wholly inclusive organisation and we also pride ourselves on being a
Disability Confident Leader. We wholeheartedly commit to the Civil Service ambition to be the most inclusive employer in the UK,
we welcome and encourage applications for our vacancies from all people from a wide range of
backgrounds to help DWP become more representative of the communities we serve.
Shaping the services that touch lives across the UK
Supporting disabled people and those with ill health to work and be independent.
Providing a decent income for people of pension age and promoting saving for retirement.
Providing value for money and reducing levels of fraud and error.
Our Priorities
Run an effective welfare system that enables people to achieve financial independence by
providing assistance and guidance into employment.
Increase saving for, and security in, later life.
Create a fair and affordable welfare system which improves the life chances of children.
Deliver outstanding services to our customers and claimants.
Transform the way we deliver our services to reduce costs and increase efficiency.
Our Values
We care - We look out for each other. We listen to each other and to our
customers. We take people’s needs seriously
We deliver - We are committed and professional. We take responsibility for
getting the job done right. We take pride in our expertise and our purpose.
We adapt - We learn and grow together to find better ways of working. We
change what we do as our customers’ needs change.
We work together - We pull together because we know that when we join up with
others, we achieve greater things.
We value everybody - We work to make this a place where everyone belongs and
can be at their best. We know that being inclusive will be at the heart of our success.
Sustainability
Here at DWP we want to embed sustainability into our decision making and workplace culture. We
know that Sustainability touches all areas of our work, so we want to help all colleagues to
understand what it means for them. As part of that, we have a network of Sustainability
Champions, who talk with their team members about local improvements we can make. We have an
ambition to have a champion in every office across the country, and we’ve almost achieved
that.
As you might expect, we have also invested in sustainability across our estate, making changes
to the way we heat and light our offices, using water more carefully, and many more
improvements. If you’d like to read about some of the recent changes we’ve already made, take
a look at the Sustainability Report within the
DWP annal report and accounts 2022 to 2023- Gov.UK (www.gov.uk)
Page 136. And if you want to see our plans for the future you can read about them here:
DWP Estates outlines sustainability plans - GOV.UK (www.gov.uk)
DWP provides services that embrace diversity and promote equality of opportunity.
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone,
including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic
medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic
fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact the SSCL
Customer Hub via:
We will not tolerate discrimination on the grounds of gender, marital status, sexual orientation,
race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring
responsibilities, trade union activity, political beliefs or any other grounds.
DWP is recognised as a
Disability Confident Leader
a status that recognises our work to create an empowering culture for colleagues with disabilities
supporting people to achieve their full potential.
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued,
respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
Eligibility
To be eligible for the role you must fulfil the following criteria.
Be eligible to work in the UK. This is a non-reserved post and is open.
Be able to provide ALL of the documents we need to complete your pre-employment screening and security
clearance.
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.
Please be aware that foreign or dual nationality is not an automatic bar. However certain posts may
have restrictions which could affect those who do not have sole British nationality or who have
personal connections with certain countries outside the UK. For more information on job nationality
requirements and the right to work in the UK, see
Nationality Rules
and
Right to Work
in the UK to check if you are eligible to apply.
Security
To apply for roles in DWP you will need to confirm your employment history for at least 3 years prior
to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent
significant time abroad (a total of 6 months in the past 3 years) you would be required to give a
reasonable account of the reasons why. People working with government assets must complete basic
personnel security standard checks.
For roles in Counter Fraud Compliance and Debt (CFCD) there may be additional checks as you may
require enhanced security clearance.
Internal and Cross Government roles
If you are applying for an internal or cross-government role, there are additional eligibility
criteria you will need to meet. These are:
Be a current civil servant, or employed by a Civil Service Commission accredited public body
Please note: Not all staff working in a government department or accredited non-departmental
public body are considered to be civil servants. If any of the following apply to your
circumstances, then you are not eligible.
You are a member of an agency working in a government department
You are employed by an external organisation contracted into government roles
You are a self-employed contractor working in a government department
Be employed on a Fair and Open contract
Successfully passed probation
Not be in a review period following a warning for poor performance
Not be in the improvement period following a warning for unsatisfactory attendance
Not have a live disciplinary warning for misconduct with restriction of duties, including a ban on
promotion
If you are unsure whether a warning is still live you should check your warning letter. This will tell
you how long your warning will remain in place and gives the dates that your warning is live from and
to.
It is important you respond to the eligibility questions accurately. At any point in the process,
including once in the role, incorrect information provided regarding eligibility could result in
disciplinary action, including dismissal.
